Hi BrownIslandLover, we apologize for the inconvenience you've experienced. Never thought that it can be this stressful to access your own money. I used to love metrobank but I swear once my access is ok, I will transfer my funds and will close my metrobank account. I called in and was advised that my phone number was not updated? Like seriously? I went to the branch as advised before, they updated my phone number, been using the mobile app and been receiving otps on this number and yet these reps advised me that it is not updated? ok, request to update, guess what no advise nothing, and been 2 business days right, but nothing. I tried logging in and yes it as for the 6 digit passcode sent to my number but voila, no passcode is received. I called customer service, the first rep walked me through and confirmed over the recorded line that a passcode will be sent to my registered phone which she confirmed the number. I need to set up my credentials and for no notification or what not I was asked for my passcode which I have no idea. I changed phone/device and need to download the new mobile app. I have the old mobile app before which works fine until lately that it was lagging. Manage your Unit Investment Trust Fund (UITF) placementsĭownload the NEW Metrobank App now and enjoy a seamless online banking experience anytime, anywhere. Lock / unlock your credit and debit cards Metrobank is working on bringing these features to the app soon: Ĝonvert purchases to installments with Balance Conversion Move your balance from other credit cards with Balance Transfer Pay bills using your credit or prepaid card Send money using your credit card via PayNow On top of the app's must-have features, you can now do more with just a few taps: Introducing the NEW Metrobank App (2022 version), the official Metrobank mobile banking platform.Ĭheck out the app’s fresh look and feel, available in both light and dark mode.Ĭustomize your dashboard so that you see everything you need at a single glance.
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